Privacy Policy
Our Commitment to Privacy
At Disability Path Supports, we are committed to protecting the privacy and confidentiality of our clients, their families, and all individuals we work with. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the privacy requirements set by the NDIS Quality and Safeguards Commission.
What Information We Collect
In the course of providing services, we may collect personal and sensitive information such as your name, contact details, date of birth, NDIS plan information, medical history, and relevant support needs.
How Information is Collected
This information is collected directly from you through forms, phone calls, emails, or in-person discussions, and occasionally from authorised third parties with your consent.
Why We Collect Your Information
We collect this information to deliver high-quality, tailored supports and services, communicate effectively with you, manage our operations, and meet our legal and regulatory obligations.
How We Store and Protect Your Information
All personal data is stored securely, either electronically with password protection or physically in locked storage. We take reasonable steps to protect your information from misuse, loss, unauthorised access, and disclosure.
When Information is Shared
Your information may be shared with other support professionals or government bodies only when required, and only with your consent unless mandated by law or in cases of emergency. We will never sell or share your data for marketing purposes.
Your Rights
You have the right to access and request corrections to your personal information at any time, as well as withdraw your consent where applicable.
Privacy Complaints and Enquiries
If you have concerns about your privacy or wish to make a complaint, please contact us in the contact information below. All complaints will be considered and we may seek further information to ensure all concerns raised are addressed. If your complaint is upheld, we will collaborate with you to take appropriate action to resolve the issue. Should you remain unsatisfied with the resolution, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) for further assistance. All enquiries can be made through admin@disabilitypathsupports.com.au.